The present general conditions of sale apply strictly to all sales of products made by the raquelsamper.com online store. All requests made to the online shop raquelsamper.com necessarily by way of essential, decisive and indispensable, condition the acceptance without reservation by the customer of the General conditions of sale of the online shop.
raquelsamper.com in force the day that carry out the corresponding order. In addition, customer acknowledges that the acceptance of these terms and conditions shall include the application of the order to which they refer, as well as any subsequent order, with the exception of those cases in which new conditions are brought to its knowledge by the raquelsamper.com online shop. The fact that shop online raquelsamper.com does not have recourse at any time to any of the present conditions cannot be interpreted or equal to renounce resorting to them in the future or in the past. The interpretation and the execution of the conditions, as well as all acts which are a consequence of them, will be subject to the Spanish law, unless there are provisions of public order contrary to this.
Identities of the parties
On the one hand, Raquel Samper Ballester (owner of the raquelsamper.com website) with DNI: 74358986D as vendor of the products by the consumer or user, with C / Mayor Manuel Garceran, 4 San Pedro de Pinatar 30740 (MURCIA). Contact rs@raquelsamper.com, Tel: (+34) 630550880.
On the other hand, the user registered on the website and whose purpose is to be consumer or user of it and/or hire the products or services of raquelsamper.com. The consumer or user has responsibility for the data you provide to raquelsamper.com and therefore responsible for the veracity of data provided on this website.
Prices
Published at the raquelsamper.com shop prices are in Euros. All prices are the VAT applicable on the day of the order, any change in VAT rate will be automatically applied to the prices of the products for sale in the shop raquelsamper.com.
Offers on products for sale at the shop raquelsamper.com will be displayed in the section "Offers" or will be indicated on the product tab and if not indicated otherwise, are valid while displayed on-screen.
Discount vouchers have a validity and special conditions for its use. See the specifications of each voucher before use.
Object of the contract (description of products and services)
The object of this agreement is to regulate the relationship between raquelsamper.com and the consumer or user at the time that this gives their consent during the purchasing process to accept the corresponding terms and in the check box. (Check box is, prior to its acceptance, will report on the present general conditions, legal notice and privacy policy of this website).
The contract of sale shall entail the delivery for a fee determined in the web of a product.
Forms of payment
In making the order, the customer can choose freely pay for purchases you make through raquelsamper.com online store:
Bank transfer: the purchaser to make payment by this method has to make a bank transfer (in the concept, determining the order) within a maximum of 3 working days from the order. The company reserves the right to cancel the order if you have not received confirmation of the transfer within such period. Bank account will be displayed to customer at the time that choose this method of payment.
PayPal: for the consumer or user to pay their purchases through this system must have a PayPal account. For more information www.paypal.es .
Cash on delivery: Once the buyer checkout, raquelsamper.com will send it to the address established in the registry through our transportation agency, which charged in time for delivery of the package. It does not accept checks, only cash. It is important that the consumer or user has prepared the exact amount, since the carrier cannot be change
By credit or debit card: via the virtual POS. Through this method of payment, the purchaser will have to provide your credit card number, expiration date and CVV number. In this case, your data will be encrypted and sent through secure server to the virtual POS of Bank. This procedure does not provide the number of card to raquelsamper.com.
Product
Tenders submitted by online raquelsamper.com store are valid within the limit of available stocks and the dates set for the offer. Raquelsamper.com online store reserves the right to modify the assortment of products depending on the difficulties imposed by its suppliers.
In the event that the selected product is not available as stock, on the product page the user may provide your email so the entity to come in contact with the user once available the product via email.
Shipping & returns
Delivery terms
The delivery time varies from 3 to 5 working days depending on the day of the week that are purchased, since deliveries are only made from Monday to Friday. All our items are sent by express mail.
Orders are prepared at the time when the payment has been confirmed on the following schedule:
Monday to Friday from 9:00 to 16:00. Orders received outside of these hours will be prepared the following working day. Deliveries on Saturdays, Sundays or Bank holidays are not made.
Postage
1. The products purchased will be delivered at the address indicated in the order.
2. The receipts will be sent to the e-mail address indicated by the client in its register in the shop raquelsamper.com and may also be consulted on the registration account created by the customer in the shop raquelsamper.com
3. Saturdays, Sundays and holidays there will be no output or delivery of orders.
4. The delivery will be made under the responsibility of the carrier promptly.
5. An order is delivered in the moment the carrier delivers the package or packages, the customer and this signing the document of receipt of delivery. Corresponds to the client verify the condition of the goods receipt and indicate all the anomalies on the delivery note of receipt of delivery.
The price of shipments is reflected in the following:
Claim for undelivered orders
The consumer or user, upon receipt of an email that your order is sent, if, after a reasonable time does not receive the product, please contact raquelsamper.com by phone (+ 34) 630550880, for the contact form or email: rs@raquelsamper.com to be able to clarify the cause of the delay.
Once obtained the claim, raquelsamper.com will contact the consumer or user in order to explain what happened and reach an agreement on what happened.
Once the claim is obtained, raquelsamper.com will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.
In the event that raquelsamper.com does not have availability of the contracted good, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive raquelsamper.com sums paid.
Cancellations
If once purchased, you want to cancel an order that has not yet been issued, can be provided unless otherwise noted through the contact form established for this purpose in the "contacts" section or by writing to the e-mail address raquelsamper.com, Cancellations form for the attention to the client or by telephone number (+ 34) 630550880 indicating the order number that you want to cancel.
Returns policy
The consumer or user shall have a period of 14 calendar days from the date of receipt of the product for return without the need to indicate the reason and without incurring any cost except for expenses relating to the shipment shall be borne by part of the consumer or user.
Establish the following exceptions (among others) in the exercise of the right of withdrawal and coming contained expressly in the law relating to consumers and users, which are:
The supply of goods made in accordance with the specifications of the consumer or user or clearly personalized.
The supply of goods that can deteriorate or expire rapidly.
The supply of sealed goods which are not suitable to be returned for reasons of protection of health and hygiene and that have been unsealed after the delivery.
The supply of goods after their delivery and taking into account its nature will have mixed in inseparable way with other goods.
The refund will be made by the same method of payment that the user purchased.
The returned product must be in the same condition received, i.e., in perfect condition and of course not be found damaged, beaten or with evidence of use which again prevent the sale of the same product. To send the same it should be in an appropriate packaging that protects it during the trip.
Procedure
To exercise his right of withdrawal, the consumer or user you have a period of fourteen calendar days, so complete the form established for this purpose in the "My account" section either will be another kind of clear statement on that point its decision to withdraw from the contract of sale.
Whether by one means or another, your communication should contain the following data:
Your details: full name and address
Order number appearing on the invoice which has been forwarded to you together with the purchased good
Description of the acquired property
Its willingness to withdraw from the contract of sale
Date of communication
If you send your request by non-electronic means (for example, postal mail) it must be signed.
The date in which we communicate its decision to withdraw from the contract, the consumer or user has a period of 14 calendar days to return to raquelsamper.com in perfect condition acquired goods along with copy of the purchase invoice.
raquelsamper.com shall communicate without delay to consumer or user by mail the acknowledgment of such withdrawal, with instructions for the submission by the consumer or user. Once we receive the product or the consumer or user submitted proof of the return of the good, raquelsamper.com be delivered without undue delay the sums given by the consumer or user.
User registration
To browse the shop and add products to the cart it is not necessary to be registered. However, to make the purchase you will need to register as a user. We will ask for your personal data to generate your customer card, the data will be protected under the provisions of law 15/1999, of 13 December, of protection of data of a Personal nature.
With your user account you can make purchases and benefit from discounts, promotions and gifts that we offer to our customers.
In your account you can look up the history and details of orders, shipping addresses, their means of payment, your vouchers discount, etc.
Purchase progress
To buy in the online store raquelsamper.com will need to be a registered user and 18-year-old.
Add all the products you want in your cart, then to purchase click 'Confirm'. You will be asked for the shipping address and the address of the customer (can use the same address for both).
Then you will be prompted to choose the type of shipping, such fees are calculated according to the provided delivery address, with the total weight of the package and the duration of the shipment (urgent or regular).
Finally you must choose the method of payment, either by bank transfer, cash on delivery, PayPal or with cards of debit or credit.
Warranties
The repair and replacement will be free for the user. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
It is the obligation of the customer to send the defective goods by their means to process the guarantee, once the guarantee has been received and approved, raquelsamper.com will proceed to replace the product by sending it to the customer at postage prepaid, without the client costing him any additional expense.
The seller is responsible for the lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.
CONTACT
At any time you wish, you can contact us to request more information or reassure any doubts.
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
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