Delivery terms
The delivery time varies from 3 to 5 working days depending on the day of the week that are purchased, since deliveries are only made from Monday to Friday. All our items are sent by express mail.
Orders are prepared at the time when the payment has been confirmed on the following schedule:
Monday to Friday from 9:00 to 16:00. Orders received outside of these hours will be prepared the following working day. Deliveries on Saturdays, Sundays or Bank holidays are not made.
Postage
- The products purchased will be delivered at the address indicated in the order.
- The receipts will be sent to the e-mail address indicated by the client in its register in the shop raquelsamper.com and may also be consulted on the registration account created by the customer in the shop raquelsamper.com.
- Saturdays, Sundays and holidays there will be no output or delivery of orders.
- The delivery will be made under the responsibility of the carrier promptly.
- An order is delivered in the moment the carrier delivers the package or packages, the customer and this signing the document of receipt of delivery. Corresponds to the client verify the condition of the goods receipt and indicate all the anomalies on the delivery note of receipt of delivery.
- The price of shipments is reflected in the following:
Claim for undelivered orders
The consumer or user, upon receipt of an email that your order is sent, if, after a reasonable time does not receive the product, please contact raquelsamper.com by phone (+ 34) 630550880, for the contact form or email: rs@raquelsamper.com to be able to clarify the cause of the delay.
Once obtained the claim, raquelsamper.com will contact the consumer or user in order to explain what happened and reach an agreement on what happened.
In latter case raquelsamper.com have hired good availability, consumer or user will be informed that lack of availability and in the shortest possible time for additional raquelsamper.com the paid sums.
Cancellations
If once purchased, you want to cancel an order that has not yet been issued, can be provided unless otherwise noted through the contact form established for this purpose in the "contacts" section or by writing to the e-mail address rs@raquelsamper.com, Cancellations form for the attention to the client or by telephone number (+ 34) 630550880 indicating the order number that you want to cancel.
Returns policy
The consumer or user shall have a period of fourteen calendar days from the date of receipt of the product for return without the need to indicate the reason and without incurring any cost except for expenses relating to the shipment shall be borne by part of the consumer or user. Establish the following exceptions (among others) in the exercise of the right of withdrawal and coming contained expressly in the law relating to consumers and users, which are: :
a) The supply of goods made in accordance with the specifications of the consumer or user or clearly personalized.
b) The supply of goods that can deteriorate or expire rapidly.
c) The supply of sealed goods which are not suitable to be returned for reasons of protection of health and hygiene and that have been unsealed after the delivery.
d) The supply of goods after their delivery and taking into account its nature will have mixed in inseparable way with other goods.
The refund will be made by the same method of payment that the user purchased.
The returned product must be in the same condition received, i.e., in perfect condition and of course not be found damaged, beaten or with evidence of use which again prevent the sale of the same product. To send the same it should be in an appropriate packaging that protects it during the trip.
Procedure:
To exercise his right of withdrawal, the consumer or user you have a period of fourteen calendar days, so complete the form established for this purpose in the "My account" section either will be another kind of clear statement on that point its decision to withdraw from the contract of sale.
Whether by one means or another, your communication should contain the following data:
- Your details: full name and address
- Order number appearing on the invoice which has been forwarded to you together with the purchased good
- Description of the acquired property
- Its willingness to withdraw from the contract of sale
- Date of communication
- If you send your request by non-electronic means (for example, postal mail) it must be signed.
The date in which we communicate its decision to withdraw from the contract, the consumer or user has a period of 14 calendar days to return to raquelsamper.com in perfect condition acquired goods along with copy of the purchase invoice.
raquelsamper.com shall communicate without delay to consumer or user by mail the acknowledgment of such withdrawal, with instructions for the submission by the consumer or user. Once we receive the product or the consumer or user submitted proof of the return of the good, raquelsamper.com be delivered without undue delay the sums given by the consumer or user.
User registration
To browse the shop and add products to the cart it is not necessary to be registered. However, to make the purchase you will need to register as a user. We will ask for your personal data to generate your customer card, the data will be protected under the provisions of law 15/1999, of 13 December, of protection of data of a Personal nature.
With your user account you can make purchases and benefit from discounts, promotions and gifts that we offer to our customers.
In your account you can look up the history and details of orders, shipping addresses, their means of payment, your vouchers discount, etc..
Purchase progress
To buy in the online store raquelsamper.com will need to be a registered user and 18-year-old.
Add all the products you want in your cart, then to purchase click 'Confirm'. You will be asked for the shipping address and the address of the customer (can use the same address for both).
Then you will be prompted to choose the type of shipping, such fees are calculated according to the provided delivery address, with the total weight of the package and the duration of the shipment (urgent or regular).
Finally you must choose the method of payment, either by bank transfer, cash on delivery, PayPal or with cards of debit or credit.
Warranties
Repair and replacement will be free to the user. Such gratuity shall include necessary costs incurred to remedy the lack of conformity of the product with the contract, especially shipping costs, as well as labour-related costs and materials.
Is obligation of the customer to get the defective goods by their means to process warranty, once received and approved the guarantee, raquelsamper.com will proceed to replace the return product postage prepaid customer, without cost to the customer any additional expenditure.
Seller responsible for failures of conformity which appear within a period of two years from delivery. Consumer and user shall inform the seller of the lack of conformity within two months since he had knowledge of it.
CONTACT
Anytime that you want please contact us to request more information or answer your question.
The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts of the domicile of the user.
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